Privacy Policy
Consumer Advocates & Attorneys PLLC • Effective Date: January 1, 2026
Important Notice Regarding Text Messaging (SMS) Data
Consumer Advocates & Attorneys PLLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential in accordance with TCPA and 10DLC regulations.
1. Information We Collect
We collect the following types of information when you interact with our website or request legal consultation:
Personal Information: Name, email address, direct phone number, mailing address, and details regarding your legal inquiry or case history.
Opt-in & Consent Records: Timestamps, IP addresses, and exact consent checkbox states for all communication channels (SMS and email).
Non-Personal Information: IP address, browser type, device details, website usage patterns, and cookies for site performance.
2. How We Use Your Information
Collected data is used strictly for legitimate legal and operational purposes:
- Evaluating and responding to your consultation requests and legal inquiries.
- Communicating with you regarding case updates, appointment reminders, and firm notifications.
- Maintaining compliant audit trails of your communication preferences and explicit TCPA opt-ins.
- Ensuring website security, preventing fraudulent submissions, and fulfilling legal obligations.
3. SMS Messaging & TCPA Compliance
By opting into our SMS messaging program through our online intake forms, you agree to receive text messages related to your consultation request, scheduling, and case evaluations.
Opt-In & Consent
Messages are sent only after explicit web form checkbox opt-in. We retain timestamped records for compliance audit purposes.
Opt-Out Instructions
Reply STOP at any time to cancel SMS communications. You will receive one final confirmation text.
Help & Support
Reply HELP for assistance or contact support@caa.legal / 877-215-5222 during regular business hours.
Rates & Frequency
Standard message and data rates may apply. Message frequency varies based on your inquiry and ongoing case interactions.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. Disclosure occurs only under these limited conditions:
- Service Providers: Contracted technology vendors (e.g., secure hosting, CRM tracking) who assist our operations, bound by legal confidentiality.
- Legal Requirements: When mandated by court order, subpoena, or federal/state statutory obligation.
All above categories strictly exclude text messaging originator opt-in data and consent records.
5. Security & Data Protection
We implement industry-standard technical and organizational security measures, including TLS/SSL encryption for data in transit, encrypted storage, restricted access controls, and regular protocol reviews to protect your personal information.
6. Your Rights & Choices
Depending on your jurisdiction, you hold rights to:
- Request access to or deletion of your personal contact records.
- Withdraw consent for electronic communications at any time.
- Request clarification regarding how your data is handled.
7. Contact Us
For any questions regarding this Privacy Policy or your personal information, contact our D.C. office:
Consumer Advocates & Attorneys PLLC
1235 Pennsylvania Ave SE, Suite 5046, Washington, DC 20003
877-215-5222
support@caa.legal